COBA is part of the COBA group. This Privacy Notice explains how we collect, use and protect any personal information you provide when using this website. Please read it carefully.
- What information do we collect about you?
- How will we use this information about you?
- Email Marketing and Telemarketing
- Marketing Automation
- LiveChat
- Access to your information and correction
- Cookies
- Other websites
- Changes to our privacy notice
- How to contact us
What information do we collect about you?
We may collect information when you visit the website or purchase products from us, but only where you voluntarily provide it. This may include your name, address, email address, telephone number, billing details and payment information.
There is no obligation to provide this information; however, if certain information is not supplied, you may be unable to access some areas of the website or purchase products and services.
We also collect website usage information through cookies and similar technologies where you have provided the appropriate consent.
Where you contact us through LiveChat, we may collect your contact details, chat history and IP-based location information to route your enquiry to the most appropriate regional office and provide customer support.
How will we use this information about you?
We use information collected through the website to:
- administer and operate the website;
- process enquiries and orders;
- fulfil our contractual obligations;
- provide customer support;
- improve our products, services and website experience;
- send information about COBA products and services where you have consented or where another lawful basis applies.
We do not sell, rent or share your personal information with third parties for their own marketing purposes.
We may share information with other companies within the COBA Group where necessary to provide products or services or manage customer relationships. All companies within the COBA Group process personal information in accordance with this Privacy Notice.
We may also share information with carefully selected third-party service providers who assist us in operating our business, including website hosting, marketing platforms, customer support systems, payment providers and analytics providers. These organisations are only permitted to process information on our behalf and must comply with applicable data protection legislation.
Where we request information for marketing purposes, you will be asked to provide your consent where required by law. You may withdraw your consent at any time.
In the event of a merger, acquisition or sale of all or part of the business, personal information may be transferred as part of that transaction. Any successor organisation will remain bound by the principles set out within this Privacy Notice.
Where personal information is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
Email Marketing and Telemarketing
We may send information about COBA products, services, events and industry updates where you have consented to receive marketing communications or where another lawful basis applies.
You may withdraw your consent or update your marketing preferences at any time by:
- clicking the unsubscribe link contained within our marketing emails; or
- contacting us at marketing@coba.com.
Marketing Automation
We use Force24 as our marketing automation platform to help us deliver relevant communications, improve customer experience and better understand engagement with our marketing activity.
Where you submit information through our website or interact with our marketing communications, information such as website activity, email engagement and form submissions may be associated with your contact record where appropriate.
We may use marketing automation technologies to segment audiences and personalise communications based on interests and interactions with our website, emails and marketing campaigns.
These activities are used solely to improve the relevance of our communications and do not result in legal or similarly significant decisions being made without appropriate human oversight.
Force24 Cookies & Tracking
This website uses Force24 cookies, which are enabled only after the appropriate cookie consent has been provided.
Force24 cookies help us understand how visitors interact with our website and marketing communications, allowing us to improve customer experience and optimise marketing activity.
Information remains anonymous unless:
- you visit our website from a Force24 email or SMS communication and have accepted cookies;
- you complete a website or Force24 landing page form.
Where this occurs, website behaviour may be associated with your existing contact record.
Force24 cookies may remain on your device for up to 10 years unless deleted.
We also use tracking technologies including:
- tracking pixels;
- link tracking;
- email open tracking;
- website engagement tracking.
These technologies help us understand the effectiveness of our communications and improve future marketing activity.
LiveChat
Our website uses LiveChat to provide customer support and assist visitors with product enquiries.
Information collected may include:
- name;
- email address;
- company name;
- chat history;
- IP-based location information.
This information is used to provide customer support, improve our services and route enquiries to the most appropriate regional office.
Access to your information and correction
You have the right to request access to the personal information we hold about you, request corrections, object to certain processing activities, request deletion where applicable and withdraw marketing consent at any time.
If you have any questions regarding your personal information or wish to exercise your data protection rights, please contact:
Data Privacy Controller
COBA International Ltd.
Europark Industrial Estate
A5 Watling Street
Rugby
Warwickshire
CV23 0AL
Email: dataprivacy@coba.com
Data Privacy Complaints
If you have concerns regarding how your personal information has been collected, processed or used, please contact our Data Privacy Controller at dataprivacy@coba.com.
All complaints will be investigated in accordance with our internal data privacy procedures and applicable data protection legislation.
Cookies
Like most websites, we use cookies to improve your browsing experience and understand how our website is used.
Some cookies are essential for the operation of the website, while others are used for analytics, functionality and marketing purposes.
Where required by law, non-essential cookies are only placed after you have provided your consent through our cookie preference centre.
For further information, please refer to our Cookie Policy.
Other websites
Our website may contain links to external websites. This Privacy Notice applies only to COBA websites and we encourage you to review the privacy notices of any third-party websites you visit.
Changes to our Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, technology or our business operations.
Please review this page periodically to ensure you are aware of any updates.
How to contact us
If you have any questions regarding this Privacy Notice or the personal information we hold about you, please contact:
Data Privacy Controller
COBA International Ltd.
Europark Industrial Estate
A5 Watling Street
Rugby
Warwickshire
CV23 0AL
Email: dataprivacy@coba.com
